Important Delivery Information Updates (last update: 10th June 2020)
We are pleased to announce that the majority of orders placed are arriving on time according to our estimated guidelines. There are still some orders that are unpredictably seeing delays so we are asking for patience at this time, whilst our mail services try to cope with localised issues of sickness and high volumes of post. We are dispatching all orders within our usual 1-2 working day processing time.
1-4 business days.
Most orders arriving promptly as expected with a 1st class service, but localised delays are still happening very occasionally.
7-30 business days.
Orders to the US are currently very unpredictable in their arrival times. Please only place your order if you are willing to wait a potential of up to 30 working days to receive it.
There are currently issues with the USPS due to a backlog of post in some states, a lack of transport links, and high volume. Some delays are almost a certainty. We are asking customers to wait up to 30 days before requesting replacement orders or refunds at the present time.
All other International deliveries outside of North America are currently estimated at between 7-10 business days, but this is very much an estimate.
We have now re-introduced tracking to all international orders.
If you are concerned about your order, please do get in touch with us.
Hope to see you all soon - stay safe and take care of each other.
Kelly & Sam x