Important Delivery Information Updates (last update: 25th April 2020)
To all our wonderful customers,
Firstly, thanks to everyone who has placed an order with Poppins & Co. these last few weeks, your incredible support of our little business is truly humbling.
We are fully operational and taking orders, however, there may be some minor delays in shipping due to a reduced service operating by Royal Mail - our wonderful shipping partner. This is due to high levels of mail staff absence at this time due to coronavirus (COVID-19), and delays can be different depending on the delivery office location. We just wanted to let you know expected lead times so you know what to expect in terms of delivery times.
All orders are subject to 1-2 days processing time - this is normal for all our products as they are made to order by us.
All postage to the UK is free, is posted 1st Class with Royal Mail, and is expected to take 1-4 working days at present. There are currently no collections or deliveries on Fridays, and this is introducing delays in deliveries over the weekend.
I have outlined below our current guidelines for the time taken from order to delivery with as much accuracy as we're currently able to give.
Monday: Delivered Wednesday - Saturday
Tuesday: Delivered Thursday - Monday
Wednesday: Delivered Saturday - Tuesday
Thursday: Delivered Monday - Wednesday
Friday: Delivered Monday - Wednesday
Saturday: Delivered Tuesday - Thursday
Sunday: Delivered Wednesday - Saturday
Unfortunately no recorded or guaranteed delivery is available at present, as we cannot ensure its on-time delivery.
International delivery is with Royal Mail as usual, but we are temporarily unable to offer tracked delivery options. International deliveries are currently estimated at between 7-10 business days.
If you are concerned about your order, please do get in touch with us.
We wish good health to you and your families at this strangest of times, and please know that we are working hard to get your orders to you and your loved one's as soon as we can!If you have any queries regarding an order, please email us and we'll get back to you as soon as possible.
Hope to see you all soon - stay safe and take care of each other.
Kelly & Sam x